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Service Operations Management: Improving Service Delivery (4th Edition)
Publisher: Pearson
SKU: SONG0273740482
ISBN : 9780273740483
Condition : Used
SKU: SONG0273740482
ISBN : 9780273740483
Condition : Used
Price:
$38.39
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US Delivery Time: 3-5 Business Days.
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Service Operations Management: Improving Service Delivery (4th Edition)
Service Operations Management: Improving Service Delivery (4th Edition)
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Specification of Service Operations Management: Improving Service Delivery (4th Edition)
GENERAL | |
---|---|
Author | Robert Johnston |
Binding | Paperback |
Language | English |
Edition | 4 |
ISBN-10 | 0273740482 |
ISBN-13 | 9780273740483 |
Publisher | Pearson |
Publication Date | 2012 |
DIMENSIONS | |
---|---|
Height | 10.4 inch. |
Length | 0.8 inch. |
Width | 7.7 inch. |
Weight | 1.98 pounds pounds. |
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